Returns, Cancellation & Refund Policy
Team Sewbery believes in customer statisfaction & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on sewbery.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by mailing us your order id/ calling us at our customer care number.
For outright cancellations by you:
- If you cancel your order within 24 hours of order placement, you can claim a full refund.
If the cancellation is after your product has processed:
- Sewbery expects you to understand that these dresses are custom made as per your sizes and requirements, so orders cannot be cancelled after 24 hours. We expect you to accept the delivery. Any rejection will lead you to land up on our blacklist/bad customer list.( Like why? Just accept the order,its made specially for you)
What Is Our Return Policy?
We have a 7 day return policy. In the case that you want to return a product, please contact us within 7 days from the date you received your order. You can contact Customer Service on (to be announced) or email us at email@example.com and inform us that you want to return your order. We will ask you a couple of questions regarding the reason of return9needs to be valid as you can't simply return the product just because you don't want it) and then we can arrange a pick up. Returns or Exchanges for products with price less than Rs.1500 or purchased in discount and promotions and deals, will not have a pick up. The customer will have to courier the product back to us after which they will be eligible for a credit note or exchange. No cash refunds are made for any product on the store. There will be no return or exchange for sunglasses as they are a final sale. In case of damage in a piece, we will dispatch a new piece as soon as possible.
- The products have to be unused and the tags have to be secure on the product. Any sign of usage will give us the right to refuse return. If you have removed the tags but not used the product, please contact customer service and we will see if anything can be done to help you out.
- Please try clothing articles with the tags on to check sizes. If you are happy with the product you can remove the tags and trot around town being a Sewbery customer.
- Any fabric issue won't be entertained as we use the same fabric as in the reference pictures. In case of defective or damaged fabrics you can claim an exchange/credit note.
- Sale of all discounted items are FINAL. All items bought during any sale, promotion, discount by sewbery or by any discount coupon fall under this catagory. No returns will be accepted.
- Luxury products involving handwork and heavy work which is outsourced to any other vendor by sewbery will not be subject to any return. For any quality and manufacturing defect or size issues please get in touch with support.
- In rare case if Sewbery feels that some condition was uncontrolable and we need to keep both of ours interest intact sewbery may issue a discount coupon redeemable on the same amount of purchase made by customer in future without recalling the product. The deduction and the discount coupon criteria are totally on the descrition of sewbery and no objections or complaints will be entertained as at sewbery we believe in providing the best we can to the customers as well as keeping the interests of the customer and our company intact.
- Color can vary as per your screen settings and Fabric availibility(as per availblity in the markets).
What Is The Return Procedure?
To return the product, please pack the product in the original packging and address it to:
303, Hilton Cetner, 3rd floor,
Sector-11, CBD Belapur,
Contact Customer Care at firstname.lastname@example.org and we will arrange a pick up. In the event that the product is under the value of Rs.1500 the customer is requested to package it and courier it to the above address. The courier must be done within 7 days of informing us that you want to return the product. If we havent recieved the product after 15 days since we were informed of the return, we will be unable to accept the product.
On the pre-decided time, our courier service will pick up the product from you. Note: This is the last moment you can change your mind!
Once we receive and examine the product, we will provide you with a credit note which will be redeemable on our website for a year. Please note that we do not make cash refunds.
Incase sewbery is able to rectify the product, the refund request cannot be accepted as sewbery expects you to understand that all the products are custom made and customised as per the standard size chart or custom sizing given to us.
What Is Our Exchange Policy?
Exchanges can be made for products that are defected or if you need a different size. In this case, please contact Customer Service on (to be announce) or email us at email@example.com and we will arrange a pick up and send a fresh product or different size as per your requirements.